How does the return system work?

It was important for us to offer a return system for our partners because we know that returns are inevitable in modern online shopping. Please note that your shop needs to include a return policy and we have to accept it first. This is how it works:

  1. Your customer wants to send back an item, so they contact you about it.
  2. You give the return address (Printseekers) to the customer and also inform us that a return is coming.
  3. The item is shipped back to us and we inspect its condition.
  4. If everything if fine with the product, then we let you know that the return is accepted.
  5. You refund your customer according to your return policy.
  6. We refund you by taking off the specific amount from the next invoice.

If you have additional questions about returns, let us know!