Sometimes, things happen and the customer is not entirely happy with what they received. They request a return or a refund - and Printseekers is commited to help you out! Let's talk about our return system, what situations are covered and what are the steps to file a return or a refund (R/R).
As mentioned on our website, only around 0,22% of all orders fall into the R/R category due to our highly professional production team and experienced shipping partners. Here is the list of situations, when an order is eligible for a R/R:
No worries, we take full responsibility for such situations and will make sure that you and your customers are satisfied with the solution!
Note: orders are not eligible for R/R if they are reported more than 10 days after delivery, make sure that your customers know this!
Printseekers have a system for returns and refunds - every situation gets solved according to a template. So, here is a summary, including actions from you, your customer & us!
R/Rs are, of course, unfortunate, however, they are very rare and are also a good chance to show to customers that you care! We hope that you find our system simple and effecient. And, as always, feel free to contact your Printseekers personal manager if you have any questions!
