It was important for us to offer a return system for our partners because we know that returns are inevitable in modern online shopping. Please note that your shop needs to include a return policy and we have to accept it first. This is how it works:
- Your customer wants to send back an item, so they contact you about it.
- You give the return address (Printseekers) to the customer and also inform us that a return is coming.
- The item is shipped back to us and we inspect its condition.
- If everything if fine with the product, then we let you know that the return is accepted.
- You refund your customer according to your return policy.
- We refund you by taking off the specific amount from the next invoice.
If you have additional questions about returns, let us know!