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Submit a damaged order
Fill out the damaged order form to receive a refund or request a replacement
order line id
tracking number
Shipping Provider
Choose Provider
UPS
DHL
DPD
FEDEX
GLOBAL MAIL
VENIPAK
Receiver's Phone number
Valid number
Please chech and try again
Receiver's email
your store name
Extra info
Select an option
Send a replacement
Refund the order
Attach pictures of the damaged order below. Pictures must be similar to the example images.
Preview
Image 1
File format JPG, PNG max size 5MB
Image of the box with the label visible.
Upload Image
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Preview
Image 2
File format JPG, PNG max size 5MB
Image of the box with the label visible and the damaged product in its original packaging (such as bubble wrap, crepe paper, etc.).
Upload Image
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Preview
Image 3
File format JPG, PNG max size 5MB
Image of the damaged product in its original packaging (such as bubble wrap, crepe paper, etc.).
Upload Image
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Preview
Image 4
File format JPG, PNG max size 5MB
Image of the damaged product.
Upload Image
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Disclaimer:
1. Please ensure that your client retains the packaging material.
2. In certain instances, a UPS worker may inspect the package upon arrival.
3.It is imperative to upload every single picture for a refund and reshipment.
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