Submit a damaged order

Fill out the damaged order form to receive a refund or request a replacement.
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‍Note: Damaged order reports must be submitted within 14 days of delivery. Reports received after this period will not be accepted.

order line id

order Tracking Number

Receivers phone number

Receiver's email

your store name

Extra info

Select an option

Send a replacementRefund the order

Attach pictures of the damaged order below. Pictures must be similar to the example images.

Image 1

File format JPG, PNG max size 5MB

A closeup photo of the shipping label.

Upload File

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fileuploaded.jpg

Upload failed. Max size for files is 10 MB.

Image 2

File format JPG, PNG max size 5MB

Photo of the fully visible box in which the item was delivered. Make sure that any observable damages to the box are visible in the photo.

Upload File

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fileuploaded.jpg

Upload failed. Max size for files is 10 MB.

Image 3

File format JPG, PNG max size 5MB

Photo of the fully visible item.

Upload File

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fileuploaded.jpg

Upload failed. Max size for files is 10 MB.

Image 4

File format JPG, PNG max size 5MB

Closeup photo of the damages that the item sustained.

Upload File

Uploading...

fileuploaded.jpg

Upload failed. Max size for files is 10 MB.

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