Frequently Asked Questions

To better manage shipping across the European Union, we've organized countries into three different zones:

• EU Zone 1: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Italy, Latvia, Lithuania, Netherlands, Poland, Romania, Slovakia, Slovenia, Hungary.
• EU Zone 2: Bulgaria, Finland, Greece, Portugal, Spain, Sweden, Luxembourg.
• EU Plus: Cyprus, Malta.

These zones help us provide accurate shipping rates specific to each region. Note that these zones are only used for Rolled Posters, Rolled Canvas and Wallpapers.

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We cannot deliver to:

• PO Boxes
• FPO (Fleet Post Office)
• APO (Army Post Office)

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We offer three different shipping options for you to choose from:

• Economy (shipping time: 5–10 business days);
• Standard (shipping time: 2–7 business days);
• Express (shipping time: 1–2 business days).

Please note that not all shipping options are available for every product type and destination.

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Yes, we ensure white-label shipping for all orders. The store name you added to your profile in the system will appear on the shipping labels.

The only detail associated with Printseekers on the label is the sender's (our production facility) address, as we can only include the actual sender's address.

Typically, we handle shipping in a way that avoids additional customs fees for the end customer. However, in rare cases, customs authorities may reevaluate the package and impose additional fees.

Whenever possible, we combine products into one package for multiple orders to minimize shipping costs for our partners. However, some products, like framed posters and framed canvases, cannot be packaged together for safety reasons. When feasible, we combine canvas products in one box or rolled posters in one tube.

Our system uses a coefficient to calculate a smaller additional shipping cost when multiple items can be shipped together in one package.

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Tote bags are functional, stylish, and increasingly popular due to their eco-friendliness. Offering customizable tote bags attracts a wide range of customers and promotes a sustainable lifestyle.

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Absolutely! Tote bags are reusable and made from sustainable materials, making them a great eco-friendly product that appeals to environmentally conscious customers.

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Yes, you can customize print on demand tote bags with your designs using various techniques like DTG, DTF, or embroidery, ideal for branding or personal use.

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Our print on demand tote bags are made from 100% cotton, providing a durable and eco-friendly option for customers looking to reduce their environmental footprint.

Custom mugs are popular and practical items that appeal to a broad audience, from gift buyers to coffee lovers, making them a valuable addition to your product lineup.

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Yes, our print on demand mugs are both dishwasher and microwave-safe, ensuring that your custom designs remain vibrant and intact for repeated use.

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Our print on demand mugs come in a variety of styles, including classic white and colored ceramic mugs, all customizable with your designs for a unique and practical product.

The sample pack includes standard items for quality inspection, but you’ll be able to fully customize similar items for your customers once you’re ready to sell.

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A sample pack allows you to assess product quality and material finishes, ensuring confidence in the items you plan to offer to your customers through your store.

Our print on demand sample pack includes various product samples, such as posters, canvases, wallpapers, and frames, allowing you to experience the quality and craftsmanship firsthand.

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Stickers are affordable, easy to customize, and can be used to enhance packaging, promote your brand, or even act as small giveaways. They’re a simple yet effective way to boost brand visibility.

Yes, with print on demand services, you can create stickers in custom shapes and sizes, ideal for unique branding needs or personalized designs.

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Yes, our print on demand stickers are printed with durable, fade-resistant ink, making them suitable for both indoor and outdoor use, perfect for long-lasting branding or decoration.

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We offer print on demand stickers in various formats, including kiss cut, die cut, and sticker sheets. These options provide flexibility for different shapes and designs that suit branding or personal projects.

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Yes, print on demand skateboards make excellent branded merchandise. Customizing them with your logo or designs creates a statement piece that can appeal to fans of your brand.

Our print on demand skateboards are made from high-quality Canadian maple wood, providing both durability and a perfect surface for custom designs. These skateboards can be used for riding or as unique wall art.

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Yes, with print on demand, you can create customized thank you notes that include your brand logo, messaging, and even promotional codes, helping build customer loyalty and adding a personal touch to each order.

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Print on demand stickers are versatile and can be customized with your brand's logo or artwork. They’re perfect for packaging, promoting your brand, or creating a unified look across products, enhancing brand visibility and recognition.

Yes, our kids' hoodies come with kangaroo pockets, making them both functional and fun for children.

Yes, we ensure that all customization options, such as DTG and DTF printing, are safe and suitable for kids’ clothing.

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Our kids' hoodies are made from a cozy 80% cotton, 20% polyester blend, ensuring warmth and comfort without restricting movement.

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Our kids' sweatshirts are available in a variety of sizes, allowing a comfortable fit for children of different ages.

Yes, our kids' sweatshirts are designed to withstand regular washing, ensuring that prints and fabrics remain in good condition over time.

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Our kids' sweatshirts are crafted from a durable 80% cotton, 20% polyester blend, providing a soft and warm feel suitable for colder weather.

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Yes, kids’ T-shirts support DTG and DTF printing, allowing vibrant designs that are durable and safe for children.

We offer a range of sizes to fit children of all ages, from toddlers to pre-teens, ensuring a great fit for everyone.

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Yes, most of our kids’ T-shirts are made from soft, 100% cotton to ensure breathability and comfort for children.

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We offer a flexible return policy for unworn and undamaged kids' apparel, allowing returns within a specified timeframe. For complete details and guidelines on returns, please visit our return policy page.

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Absolutely! You can personalize our kids' clothing with custom designs, names, or graphics. This allows you to create unique and memorable pieces for your little ones.

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Yes, we prioritize safety in our kids' apparel by using materials that are soft, breathable, and hypoallergenic. We adhere to strict quality standards to ensure that our clothing is safe for children's sensitive skin.

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Yes, women’s hoodies support DTG, DTF, and embroidery customization, allowing you to create vibrant prints or subtle, textured designs.

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Our hoodies are made with an 80/20 cotton-poly blend, providing a robust fabric that’s both cozy and long-lasting.

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We offer pullover and zip-up options for women’s hoodies. Each hoodie includes a drawstring hood and spacious kangaroo pocket.

Women’s sweatshirts can be customized with DTG, DTF, or embroidery, depending on the look you want to achieve.

Absolutely! With a medium weight of 280 gsm, these sweatshirts provide warmth without being too bulky, making them perfect for layering.

Our women’s sweatshirts are made with an 80% cotton and 20% polyester blend, giving them a soft touch and excellent durability.

Yes, you can fully customize designs on our women's clothing items! Whether you're looking to add your own artwork or choose from our available designs, you can create unique pieces that reflect your personal style.

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We are committed to sustainability and use a variety of eco-friendly materials in our women's apparel, such as organic cotton and recycled polyester. Check individual product descriptions for specific material details.

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We offer a wide size range for our women's apparel, from XS to plus sizes. Each product page includes a detailed size chart to help you find the perfect fit.

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Our women’s T-shirts are crafted from 100% cotton for comfort and breathability, with some styles featuring a cotton-elastane blend for stretch.

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Yes, women’s T-shirts come in classic crew necks, V-necks, long-sleeve versions, and tank tops, allowing a variety of fits and styles.

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Yes, you can customize men’s hoodies with DTG, DTF, or embroidery. DTG and DTF are great for vibrant prints, while embroidery offers a textured, high-quality finish.

Our hoodies are mid-weight at 280 gsm, making them warm yet breathable and ideal for layering in various seasons.

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We offer unisex, zip-up, and pullover hoodies. Each style features a drawstring hood and kangaroo pocket for comfort and functionality.

Designs can be applied via DTG, DTF, or embroidery, each offering a unique texture and style. DTG and DTF create bold prints, while embroidery adds a premium stitched look.

Yes! Our sweatshirts are perfect for casual and streetwear styles. With a mid-weight fabric of 280 gsm, they are well-suited for oversized looks, which are popular in streetwear fashion.

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Our men’s sweatshirts are made from an 80% cotton and 20% polyester blend, providing a soft feel, durability, and a smooth surface for prints.

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Our men’s T-shirts range from XS to 3XL and are available in over 30 colors, offering versatility for different looks.

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Yes, most of our men’s T-shirts are crafted from 100% cotton for breathability and comfort. Some styles are also available in cotton-elastane blends for added stretch and durability.

Our men’s T-shirts come in various styles, including crew neck, V-neck, long-sleeve, and tank tops, catering to different fashion needs and preferences.

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Yes, we offer samples of select men's clothing items. This allows you to assess the quality, fit, and fabric before placing a larger order, ensuring that you're completely satisfied with your choices.

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Our men's clothing is made from a variety of high-quality fabrics, including cotton, polyester, and blends. Each fabric is selected for its comfort, durability, and ability to hold vibrant prints.

Yes, many of our men's clothing items are pre-shrunk to minimize any further shrinkage after washing. We recommend following the care instructions to maintain the fit and quality of the garment.

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Our metal prints are securely packaged to ensure they arrive in perfect condition. We use protective materials, such as foam corners and bubble wrap, and ship them in sturdy boxes to prevent any damage during transit.

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Yes, we offer sample metal prints so you can see the quality and finish before placing a larger order. This is a great way to ensure you're satisfied with your choice of material and design.

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Yes, our metal prints are durable and can withstand outdoor conditions. However, we recommend placing them in a sheltered location away from direct sunlight to prevent any fading over time.

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Yes. We are committed to environmental responsibility, and our wallpapers are printed using sustainable inks. This choice aligns with our efforts to minimize our ecological footprint while still providing you with high-quality and visually appealing wallpaper options.

We would not recommend it as the wallpaper may start to show some defects in high humidity. The only wallpaper that could be acceptable to use is Peel and Stick Vinyl wallpaper, as it offers better water resistance than other types​.

Mural wallpapers are large designs split into sequential panels, fitting a full wall without repeating.

Pattern wallpapers involve a repeating design, where the same pattern continues across all panels.

Recommended panel widths are 48cm (19 in) or 72cm (28 in).

Peel and Stick Vinyl: Self-adhesive, matte texture.

Traditional Wallpaper: Non-woven, semi-glossy.

Prepasted Wallpaper: Non-woven, semi-glossy.

Type II Commercial Vinyl: Durable, woven texture for public spaces.

Peel and Stick Polyester: Matte, textile-like surface​.

Peel and Stick Vinyl: Matte, textile-like texture.

Traditional Wallpaper: Smooth texture with a semi-gloss finish.

Prepasted Wallpaper: Smooth texture.

Type II Commercial Vinyl: Smooth, woven texture.

Peel and Stick Polyester: Matte with a fabric-like finish.

We use plexiglass for our framed posters. Our framed posters are equipped with plexiglass, a lightweight and durable alternative to traditional glass. Plexiglass offers several advantages, including reduced risk of breakage during shipping and handling, as well as protection against potential damage. Despite its lighter weight, plexiglass maintains excellent clarity, ensuring that your framed poster remains visually appealing and well-protected.

Yes, we offer a product called “Frame Only” when ordering on the system. This allows you to order a ready-to-hang frame (including plexy glass and hangers) but without the poster inside.

Framed poster thickness:

• Black, white, light wood, dark wood, pure gold frames: 2x2.5 cm / 0.78x0.98”
• Retro gold, retro black, retro white frame: 3.5x2 cm / 1.37x0.78”
• Modern gold frame 3.5x2 cm / 1.37x0.78”
• Bronze frame: 4x2.5 cm / 1.57x0.98”
• Vintage gold frame: 5.5x2.5 cm / 2.16x0.98”

Our framed posters are first wrapped in bubble wrap, then safety corners are added, and finally, the frame is placed in a sturdy cardboard box.

Yes. Our posters are created with archival quality in mind. This means that the materials and printing processes used are designed to ensure the longevity and preservation of the artwork. Archival posters are less susceptible to fading and deterioration over time, allowing you to enjoy your poster's vibrant colors and details for years to come.

Yes. Our posters are produced using the giclee printing process. Giclee printing involves high-quality, fine art printing methods that use archival inks and materials to create vivid and accurate reproductions of the original artwork. This results in posters that maintain the original art's intricate details, vibrant colors, and overall aesthetic, making them a premium choice for art enthusiasts and collectors.

No. Our posters are designed and produced using high-quality materials and printing processes to ensure long-lasting vibrancy. Over time, the colors and details of our posters will remain vivid and true to their original appearance, providing you with a lasting and enjoyable visual experience.

Framed canvas outer frame materials:

Black, white, light wood, dark wood, and pure gold frames: Wood;

Classic gold, silver frames: Composite material;

Inner canvas frame material: Pine tree.

The frame dimensions vary based on the type:‍

Black Frame, White Frame, Dark Wood Frame, Wood Frame, Modern Gold Frame: These frames have a width of 4.5 cm and a depth of 3.5 cm.

Classic Gold Frame and Silver Frame: These frames have a width of 5 cm and a depth of 4.5 cm.

No. Our gallery canvases are designed to be displayed without additional framing. They feature a thicker inner frame, which adds a distinct presence to the artwork. We offer decorative frames only for our standard canvases due to the thickness and framing specifics of the gallery canvases.

Yes, our framed canvases come ready to hang.

Our framed canvases are first wrapped in bubble wrap, then safety corners are added, and finally, the frame is placed in a sturdy cardboard box.

The difference is in the material weight and composition:

Cotton canvas: 300 g/m², 99% cotton and 1% polyester;

Polyester canvas: 220 g/m², 100% polyester.

Yes, we offer Multipanel Canvas for this purpose. If you wish to create a striking visual effect or display a larger image across multiple canvases, our Multipanel Canvas option is available. This allows you to divide a single picture into several canvases, creating a cohesive and impressive display that can cover a larger wall area or provide a unique artistic arrangement.

Yes, our canvas products are environmentally friendly, reflecting our dedication to sustainable practices.

Here are the canvas size limitations (where "width" refers to the shorter side and "length" to the longer side):

Canvases (standard): 140 cm width (55 in), 200 cm length (79 in).

Canvases (gallery): 120 cm width (47 in), 200 cm length (79 in).

Canvases (rolled): 140 cm width (55 in), 200 cm length (79 in).

Framed canvases: 140 cm width (55 in), 200 cm length (79 in).

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Mirror: In this option, the outer edges of your image are mirrored and extended to wrap around the sides of the canvas. This creates a seamless and reflective effect, enhancing the overall visual appeal.

Continuous: With the continuous option, the image seamlessly extends from the front onto the sides of the canvas, creating a consistent look as if the image wraps around the entire piece. Please keep in mind that with continuous sides, part of the design will be wrapped around the edges—2 cm for the standard canvas and 4 cm for the gallery canvas.

Color: The color option is available if you prefer a solid color for the sides that complements your artwork

Depending on the sizes ordered, our packaging specialists determine the safest and most cost-effective methods to ship your canvases. Our API algorithm will provide you with the shipping price.

We use protective packaging, including bubble wrap and secure boxes, to ensure your canvases are delivered safely and ready for display.

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Our canvases are lightweight, easy to ship, and fire-resistant with B1 certification. Combined with sturdy wooden frames, they arrive in perfect condition every time.

We offer various materials (cotton or polyester), multiple sizes, and stunning print quality, ensuring your customers can create exactly what they want.

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Canvases provide a gallery-quality look that is both durable and stylish, making them perfect for vibrant designs, photos, and art prints.

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Wall art has excellent margins due to its high perceived value. With Printseekers’ competitive pricing and premium quality, you can price your products to maximize profits while still offering great value to customers.

No! Printseekers operates on a print-on-demand model. We produce items only after an order is placed, saving you the hassle and cost of inventory management.

Simply connect your store, choose the products you want to sell, and upload your designs. We handle production, packaging, and delivery, allowing you to focus on marketing and growing your business.

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We use premium materials, advanced printing technology, and rigorous quality control to ensure each piece looks stunning and lasts for years. Our range includes posters, canvases, framed prints, and wallpapers to suit every taste and space.

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In case of a damaged order, we require specific photos to proceed with a free resend or refund. You can submit the damaged order claim here.Once the form is completed and all required photos are provided, our support team will process the free resend or refund. If any photos are missing or additional information is needed, our support team will reach out to you.

No, as long as all the required information and photos are provided on the form, our support team will proceed with the refund or resend. However, if any additional information is required, our team will proactively reach out to inform you about the missing details.

Yes, your designs are protected once you upload them to the Printseekers ordering system. Our platform is built with robust security measures and strict safety procedures to ensure that your designs are used exclusively for fulfilling your orders. We are committed to safeguarding your intellectual property and preventing unauthorised use. Rest assured that your designs will not be used for any other purpose beyond the scope of order fulfillment.

If the Product is lost (with no updates for more than 20 days from the courier), we will dispatch a free replacement or offer a refund. Please note that this policy does not apply to economy shipping; for economy shipping orders, the order can be identified as lost after 30 days of no updates. To initiate the process for a resend of a lost Product, please notify us of the issue within a maximum of 2 months from the date the original order was shipped out. We kindly ask to promptly report any such claims within this stipulated timeframe to expedite a resolution.

If the order has no damages or defects, we do not offer returns due to the additional costs associated with customs duties and return shipping.

Our quality control process includes rigorous inspection of each product, consistent color checks, and reliable printing techniques to ensure every order meets our standards.

If you encounter any defects or issues, please contact our customer service team. We offer replacements or refunds for products that don’t meet our quality standards.